Privacy Notice

Your information, what you need to know
This privacy notice explains why we collect information about you, how that information may be used and how we keep it safe and confidential.

Why we collect information about you
Health care professionals who provide you care keep records regarding your consultations. These records help to provide you with the best possible healthcare.
We collect and hold data for the sole purpose of providing healthcare services to our patients. In carrying out this role we may collect information about you which helps us respond to your queries or secure specialist services. We may keep your information in written form and/or in digital form. The records may include basic details about you, such as your name and address. They may also contain more sensitive information about your health.

Details we collect about you
The health care professionals who provide you with care maintain records about your health and any treatment or care you have either provided us with, or records received in relation to your health care. These records help to provide you with the best possible healthcare.
Records which this GP Practice may hold about you may include the following:

    How we keep your information confidential and safe
    Everyone working for the Private GP Services is subject to the Common Law Duty of Confidence. Information provided in confidence will only be used for the purposes advised with consent given by the patient, unless there are other circumstances covered by the law. This ICO Information commissioner office’s Code of Practice on Confidential Information applies to all our staff and they are required to protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. All our staff are expected to make sure information is kept confidential and receive annual training on how to do this.

    Private GP records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Your records are backed up securely in line data protection and storage recommendations for the UK. We ensure that information we hold is kept in secure locations, is protected by appropriate security and access is restricted to authorised personnel.

    We also make sure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

    We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

      We maintain our duty of confidentiality to you at all times. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on.

      How we use your information
      We do not share your information with other health care organisations without your permission.

      Clinical audit
      Information may be used for clinical audit to monitor the quality of the service provided. Some of this information may be held centrally and used for statistical purposes. We do not take part in clinical research studies.

      Data Retention
      We will approach the management of patient records in line with the Data Protection Act and the GDPR 2018 which sets the required standards of practice in the management of records based on current legal requirements and medical professional best practice.

      Who are our partner organisations?
      In the course of looking after your health we may share your information, in the whole with permission unless required share by law with

        We will never share your information outside of health partner organisations without your explicit consent unless there are exceptional circumstances such as when the health or safety of others is at risk, where the law requires it or to carry out a statutory function.
        We do not use any services that store data outside of the EU and we do not send your data internationally or outside of the EU.

        There are occasions when we must pass on information, such where we encounter infectious diseases which may endanger the safety of others, such as meningitis or measles (but not HIV/AIDS), and where a formal court order has been issued. Our guiding principle is that we are holding your records in strictest confidence.
        Your rights as the data subject:

        Access to your information
        Under the Data Protection Act 1998 and GDPR 2018 legislation everybody has the right to see, or have a copy, of data we hold that can identify you, with some exceptions. You do not need to give a reason to see your data. You will only be charge a fee if the task requires much more time than is usual to facilitate.

        If you wish to have a copy of the information we hold about you, please contact the surgery. You will be supplied the patient leaflet on how to access your data as well as the relevant form to complete. A form must be filled as you must make the request in writing. Under special circumstances, some information may be withheld. Once all relevant information is received the request will be actioned in most occasions within 10 working days.
        Change of Details
        It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details are incorrect in order for this to be amended. Please inform us of any changes so our records for you are accurate and up to date.

        Telephone number
        We must have one telephone number to register you for safety reasons for example to advise you of results that may be of an emergency or of a next of kin illness (danger to life) matter. We do not participate in telemarketing.
        Mobile telephone number
        If you provide us with your mobile phone number we may use this to send you reminders about your appointments. Please let us know if you do not wish to receive reminders on your mobile. Please let us know if you do not wish to receive reminders on your mobile.
        Email address
        If you provide us with your email address or email us as a form of communication we may use this to send you information regarding your appointments and your results/general correspondence from the surgery. Our disclaimer advises that the contents of email messages should not be taken as necessarily being the views, opinions, policies or procedures of Private GP Services and does not give rise to any contract, undertaking or agreement. Email is not a secure form of communication although we will encrypt all personal data sent out to your authorised address. You can opt out of email communications at any time.
        The Data Protection Act 1998 and General Data Protection Regulation requires organisations to register with the Information Commissioner to describe the purposes for which they process personal and sensitive information.

        We are registered as a data controller and our registration can be viewed online in the public register at:
        Any changes to this notice will be published on our website and in a prominent area at the Practice.


        If you have concerns or are unhappy about any of our services, please contact the reception in the first instance. Our data protection officer is Dr Josson McConnell and she can be contacted at
        Private GP Service, Springfield Hospital, Lawn Lane, Chelmsford Essex CM1 4ED,
        Tel:01245 2342134

        For independent advice about data protection, privacy and data-sharing issues, you can contact:

        The Information Commissioner
        Wycliffe House
        Water Lane
        SK9 5AF

        Phone: 08456 30 60 60 Website:

        Breach of data
        We are duty bound to report any breach to data to the Information Comissioner’s Office.

        Reviews of and Changes to our Privacy Notice
        We will keep our Fair Processing Notice under regular review. This notice was last reviewed in May 2018